I would say contact the store you got it from first becuase it is their fault for providing a poor product. They may not have stored it properly or something and that could explain the damage. They should have the brains not to sent you a product that looks that damaged.

Hubby and I ordered straught off the CT website and all of ours looks great and neat. A tiny bit of fluff here and there from where the edges of the wipes frayed before being hemmed but as I said a *tiny* bit. The nappies themselves ALL look perfect.