That sounds great. I think they would probably be quick to resolve it so that you would be happy to leave positive feedback. I know if it was me I would want to have the pics, so that the feedback can go back to the factory and let them know what is unacceptable (I think Shell has had to spend a fair bit of time on the phone) but the new shipment hasn't had any flaws that I have seen. I actually opened a replacement today and have checked it over, and it is back to the level of quality that they were when Shell was making them in her lounge room.