Has any one used this service before? and if so how long did it take you to get your photos back??

I submitted over 200 photos 18 days ago, and the website said a 7 - 10 day turn around. On day 12 (28th of Oct) there was still no photos so i rang their toll free number, and she said due to the special that they had on there was a huge backlog of photos to print, but they should be in store to pick up on Tuesday 4th of November. Well so far no word about photos. I am on hold to their toll free number once again to see what was going on, but been on hold for bloody long... oh they just answered, and said 'hello this Charon" and then I was cut off. FFS.

Anyone else ever had any trouble with Big W photos online ?