Hi. Thanks for the suggestions. Here is a bit of an email I got: "Sophie has a new doctor, he sounds really good, much better than the last one. He told Alicia (the mum) to stop using what she had been putting on Sophie and that it shouldn't even be used on babies as it can be harmful. This is what has been prescribed by her doctor since she was six weeks old, however he said to rub kremelta all over her and that it makes a good ointment he also would like to see her in 3 weeks to see how she is doing, big difference from the last doctor who couldn't care less. So now it is not weeping anymore and she isn't trying to scratch it all the time."

We are all a bit ****ed, since this has been bothereing her since she was tiny and to find out she was given the wrong stuff and that it could be bad for her - grrrrr.
I will save your other suggestions and if it bothers her again then we can give them a try.

P.S I am from NZ, Kremelta is the same as Copha