Wow Lestypuss, thats really quite apalling. I wonder why they dont let you make an appointment in advance? Thats stupid. If I were in that situation, I would go into the surgery and camp out all day until you get a Doctor to see you. They cant refuse you access to a doctor can they? I hope you caan see the doctor soon. Whenever I call my doctor for an appointment, I say 'its for my 9 month old daughter" and they make an effort to fit me in that day. Iam really surprised they arent more accomodating to you considering its for your 10 month old boy!! Oh yeah and the complaint letter is a great idea. Does your hospital have a GP clinic in it?