if your partners details aren't showing on FAO online services yet, there is no way for FAO to reconcile anything and pay your supplements

it is normal to take several weeks. so far this year it has been quicker than this, but it is not out of the ordinary for it to take several weeks.

if you have your partners notice of assessment (not just the return in the bank, the actual letter from the tax office) AND it's been 3 weeks since the date of issue on it, ring FAO and they can try and force it through within about 10 days - before that, there isn't much that can be done as the ATO needs several weeks to issue the information across in some circumstances