When we were moving from Brisbane to Mackay, I rung our network operator (Virgin) cause we have everything in one account and they told me they didn't cover our area and that we could cancel ouur contract at not cost and send back the modem and our mobiles and would even be reimbursted for the postage.......Well we got here annd everything works fine....actually better then what we had better in brisbane. So we haven't sent it back!!
I know that doesn't help but thought I would put in my two cents worth.
Hunny, definitely lodge an online complaint with TIO. Takes about two minutes and it is not a lengthy process. They basically have 10 days to reach a mutual agreement with you.
Three has a high resolution centre here in Melbourne who are staffed by Australians and they are VERY keen to reach a mutual decision. Last time I barely had to state my case again before they gave me everything I wanted.
Good Luck!
P.S I had a similar case with Vodafone mobile broadband. It worked out for a while out in the burbs, then it got slow, then ok for a while, then slow again. I rang them and asked if they could find out the prob, and they cou;dn't be bothered so they cancelled my 22 months that I had left on the ontract with no charge! So it definitely is worth the try xxx
There is something you can do - whinge whinge whinge to them. Call them every single day and complain about your lack of coverage. Make sure you get through to the complaints people first. It is amazing how much companies come up with for squeaky wheels.
Well it turns out the person I spoke to yesterday was useless because Anthony spoke to someone today (they called him) and he is out of contract at no charge, but he has to return the phone. Which he is happy to do. It wasn't the outcome I was expecting but much better than negotiating the other option we had come up with.
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