When we were moving from Brisbane to Mackay, I rung our network operator (Virgin) cause we have everything in one account and they told me they didn't cover our area and that we could cancel ouur contract at not cost and send back the modem and our mobiles and would even be reimbursted for the postage.......Well we got here annd everything works fine....actually better then what we had better in brisbane. So we haven't sent it back!!

I know that doesn't help but thought I would put in my two cents worth.