From what I understand, you've had 2 previous payment plans, and when it became obvious you wouldn't be able to pay, you contacted the company BEFORE a payment was missed - is this right?

If so, I would take it higher in the company, on the basis that you are happy to enter into another payment agreement, and you have followed their terms for payment agreement in the past. It is simply impossible for you to get $600 in the next couple of days, but if you can do a payment agreement, they should be taking it.

If that fails, I would take it to the Ombudsman - the issue is not whether or not you owe the money, the issue is that they are not allowing you to pay the amount you are able to, and are demanding the full amount in an unreasonable amount of time.

PM me if you need to - I've had experience with this type of thing
Yes, so when i first lost my job, the next day i was straight on the phone. My payments came out once a month and they were fine with that. Then when i gained employment again i started the payments back up, the full payments i think i managed 2 maybe 3 payments before that job also fell through and again i called them as soon as i lost my job, i always kept them up to date with my financial situation it wasnt until the second time a lady told me i couldn't put my payments on hold as i still had arrears from catching up when my payments were on hold. They have ALWAYS known what my situation is. Wasn't until recently when i had no job at all and i made the arrangement of $30 a week, which actually that added up to a full payment at the end of the month... so i don't know how i am $600 behind.. anyways so thats why i'm so upset that they are being like this, its not as if i have just not paid them i have had good reasons not to..

When DP gets home ill talk further about it with him, i hope there is someone from Rentsmart which is higher than this Supervisor that i can speak to as this cannot be fair. My contract only started last January and really $600 isn't a great deal (it is in a lump sum when you don't have it), if they let me pay what i can, in a few months ill be right back on track.

As for this $30 coming out every week ive missed 3 of those payments, ive just looked back in my netbank. I don't see how i can't just pay $90 this week and continue with the payment plan as was arranged..