How long should a bank dispute take?

[{sarah}]

Gah, it's happened again, same people only it's just under double the amount it was last time..... ANNOYING!

[Cupcake]

Geez, they really want to give you that money!!

[{sarah}]

When I worked it out it was just under triple the money LOL, didn't calculate it properly this morning! So now they have transferred close on $500 to me for no reason.

DH called the bank this morning & got no further than I did. He did manage to track down the ABN which I couldn't & has spoken with the Financial Controller of the company, they are trying to work it all out now. What a pain.

[The[cookie]Doctor]

Far out. That sucks - especially if you weren't in a great financial position it would be hard to have that money just sitting there. I hope you can figure it out soon!

[Jaycee]

Wow Sarah, once you can understand but again?
Hope you have some luck with the company!

[{sarah}]

Oh very very annoying. The company details the bank gave us were incorrect, they said it was a resort in QLD when it turns out it was a Kwik Kopy in QLD. DH has sorted it out & the money has been transferred back to them. Apparently the company was unimpressed... Hello your mistake, we were honest enough to fix it.

[Jaycee]

The company was unimpressed with you??
None of this was your fault Sarah, if it were me I would of just said sorry got the wrong company and kept it after the way they handled the matter!

[nic]

What?? They were unimpressed with you??
Kwik Kopy is a franchise business aren't they? Maybe email head office and tell them how that franchise handled your call?