So DH went into our local C'Link office to query how we go about lodging a claim for the FTB in a lump sum payment for previous financial year (2009). He was advised that it has to be done online and was given details etc to register, which we've done.

Now, when i logged in to process the claim, its only coming up with two questions (to see our eligibility) and both ask if we had a dependant child as of July 1 2008 - our DD wasn't born until Jan 2009 so obviously when i clicked through it said 'you are not eligible to claim FTB in lump sum payment" or something to that effect. - Anyway, my question is, how can we lodge the claim if the information on the website is not up-to-date? - the lady at our local C'Link office said it can ONLY be done online - so we are confused as to how we lodge it. does the C'link website update to end of financial year 2009 at some stage this year??

Any help greatly appreciated

TIA