For the lump sum you do need to fill in the form online. I got stumped with that question as well - I think it says have you had one in your case "since" 2008, which I took to mean that there was one at some stage after that date. If you click yes then it will take you through to the form and you can fill it all out.

I think the wording is just a bit confusing - there are quite a few aspects that are a little confusing.
Thanks for that! I took as in did we have a child in our care as of July 1 2008, which we didn't! - might ring c'Link tomorrow to see if i can get some more clarification