i've decided after looking at online bill and seeing over 400 sitting there in unbilled calls, to ring them. i get one girl - no mention of billing issues - apparently it's cos i'm in a fire impacted area - they just stopped sending my bill (far out morons - send the bill and then make arrangements!!) - so i get transferred elsewhere - to "sort it out" and the woman says she can reissue bills immediately - but then puts me on hold to see if there is a technical reason why i'm not receiving bills...

how the hell can a big company like this NOT be able to get their damn story straight. they can send me a bill and then make a payment arrangement


ahhh, now she's back - apparently my account is still in "migration" and it's the OLD system that is the problem not the new one (like hell, i worked in the old one and have friends that still do!) - idiots

i've made her make notes that there will be no penalty and sufficient time to apy off the bill (and given you get 17 days or whatever each bill, there will be an equivalent amount of time for each month of the bill that needs to be paid or this little BG will have a hissy!)

if you are in contact with them and they say about the billing issue impacting you, please get their id number for future reference! if they haven't noted your record, the supervisors can trace calls via their log in (it's hard, but it can be done and willbe if you make enough noise!)