My phone bill is MIA!

[Tinks]

I originally thought my bills weren't coming because of the fires as well. I will remember to get a reference number, thanks for the tip!

New system my bum! The old system always got my bills out on time!!! Far out!!

The guy did tell me I"d have extra time to pay off the bills when they finally arrive. I am dreading it.

So are your bills now being sent out or are there still printing issues for you?

[briggsy's girl]

nope, not being sent - nothing hasbeen generated since Jan 27!

would be great if people could get their damn story straight!

[wysiwyg]

I hadn't been receiving bills for my internet from T since January - I emailed them and eventually got a response, and now the bills have just started arriving but they all come with a letter stating that you have additional time to pay and there will be no late payment charges due to the fault being at their end.

[tattoo_mama]

I have been getting my bills but about 3 months ago i didnt get my mobile bill, went round to my folks and there was my bill and an overdue notice...even though i have never lived at my parents address?

my initials are EJ and mums are JE and we both have same surname and both live at #30 on our streets (and both with T) so i thought ah theyve stuffed up...some sort of automatic letter sending system that pre fills details or something??

and i rung and the lady was so rude and was like you must have changed ur address to your parents address,....i was like noooo why the heck would i do that?? no sorry or anything she made it out like i was trying to get out of paying my bill and told me i wouldnt get an extension on paying it so i hung up and rung back and got someone alot more understanding, but still no explanation HOW my bills got sent to the wrong address??

so wierd its not like it was my previous address or anything!!

[Kazbah]

Go to telstra.com and register for online billing ...

that way, not only will your bill never get lost, but you'll be saving paper / going green at the same time.

(i haven't heard anything about billing issues, but can check up on Monday for you ... )

[briggsy's girl]

Kaz - i'm registered for online billing - and still not getting bills cos the bills just aren't generating at all. i checked my online bill today to make sure - no bill generated since Jan 27

[Hosanna]

Briggsy's girl- Aha, I know EXACTLY who you used to work for, because so did I! Migration was seriously the bane of my life, and I have no idea how on earth this particular company has ANY customers left at all because of all the system issues etc, and now they are off shoring! I took the brunt of many a customers frustration, and the worst thing was that often I couldn't really help them, because no one in the company could tell me what was happening either, and often I had to tell customers that "yes there is a billing issue, no i can't fix it, no I don't know when it will be fixed, no i cannot call you back each month you will have to call us etc etc, and yes you have recieved two different bills this month, yes they have two different account numbers and they are both valid and payable. None of that ever went down very well at all!! Also it seems, the company neglected to mention that their bpay details had changed, so many customers who had automtic online payments set up in their own internet banking, suddendly had their services disconnected, because all the payments they had made were sitting in the old system. I used to get customers in tears on the phone.

Okay, I obviously still have issues from when I worked there, but i feel better now I have vented!