i've decided after looking at online bill and seeing over 400 sitting there in unbilled calls, to ring them. i get one girl - no mention of billing issues - apparently it's cos i'm in a fire impacted area - they just stopped sending my bill (far out morons - send the bill and then make arrangements!!) - so i get transferred elsewhere - to "sort it out" and the woman says she can reissue bills immediately - but then puts me on hold to see if there is a technical reason why i'm not receiving bills...
how the hell can a big company like this NOT be able to get their damn story straight. they can send me a bill and then make a payment arrangement
ahhh, now she's back - apparently my account is still in "migration" and it's the OLD system that is the problem not the new one (like hell, i worked in the old one and have friends that still do!) - idiots
i've made her make notes that there will be no penalty and sufficient time to apy off the bill (and given you get 17 days or whatever each bill, there will be an equivalent amount of time for each month of the bill that needs to be paid or this little BG will have a hissy!)
if you are in contact with them and they say about the billing issue impacting you, please get their id number for future reference! if they haven't noted your record, the supervisors can trace calls via their log in (it's hard, but it can be done and willbe if you make enough noise!)
Yep. We haven't had a phone or internet bill for months. Emailed and called them almost every week since November and everytime been told "it is a known issue and we are working on it". We have just been putting away an estimate of our costs each month so that it isn't a huge drain when it finally does arrive... bit frustrating, though.
I hadn't been receiving bills for my internet from T since January - I emailed them and eventually got a response, and now the bills have just started arriving but they all come with a letter stating that you have additional time to pay and there will be no late payment charges due to the fault being at their end.
I have been getting my bills but about 3 months ago i didnt get my mobile bill, went round to my folks and there was my bill and an overdue notice...even though i have never lived at my parents address?
my initials are EJ and mums are JE and we both have same surname and both live at #30 on our streets (and both with T) so i thought ah theyve stuffed up...some sort of automatic letter sending system that pre fills details or something??
and i rung and the lady was so rude and was like you must have changed ur address to your parents address,....i was like noooo why the heck would i do that?? no sorry or anything she made it out like i was trying to get out of paying my bill and told me i wouldnt get an extension on paying it so i hung up and rung back and got someone alot more understanding, but still no explanation HOW my bills got sent to the wrong address??
so wierd its not like it was my previous address or anything!!
Kaz - i'm registered for online billing - and still not getting bills cos the bills just aren't generating at all. i checked my online bill today to make sure - no bill generated since Jan 27
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