One party to a contract cannot change the conditions without approval from the other party. Rather than wasting time chasing them up, call the Telecommunications Ombudsman and register a complaint immediately. They will give you a reference number.
Call the phone company back and give them the reference number for the complaint. Watch how fast they pass it up the line. Expect a call from someone more senior offering to make it all better. When they call, dont accept the first thing they offer. Keep silent or be distressed. Emphasised how distraught you are. They should offer more to make this go away.
Good luck
ETA : here's the number for the TIO: 1800 062 058
Last edited by LionsandBears; March 10th, 2012 at 10:23 AM.
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