VENT - stupid phone company!

[~clover~]

I'll call Monday. Got a birthday party to organise today

I should get 6 weeks between paying phone bills now

She did say she'd try to have the refund approved today. Dunno what that means exactly... How long it will take once put through.
It was put through, but they need a superviser to approve it. A week later it hasn't been approved. Don't get that?

Not happy, but we can manage. Thankfully all my shopping was done yesterday. DD's excursion & rent are still waiting to be paid though

[trishalishous]

how did you go?

[~clover~]

I didn't end up ringing, but I will be today. After all that I think they've just credited the $279 to my account! I don't think the money is going back to the bank at all!

Incompetent morons really bug me sometimes! I'll ring the ombudsman, then ring them.

Why take my debit card details if you aren't even going to put the money in? I thought of calling the bank & cancelling the bill payment for this month, making them direct debit it they way they were supposed too, since it takes a few days to process, but I figured since I had $279 coming back to my account I'll just leave it as it is.

I also thought about being happy with the credit to my account... almost 3 months of bills already paid, but I need that money! DD1 has an excursion (we've asked x to pay... ) & I just dropped my washing machine in to be fixed after 2 months without it. Plus the rent I need to catch up...

[Rivlas]

Take it further. If they have done this to you who knows who else they have done it to. They are not able to do this to anyone.

The money should have been refunded straight to your bank account the next day and not put onto your account.

As they have not fullfilled their contract to you you can cancel your contract with them.

After you have rung the ombudsman let them know how disappointed you are with the company and their service. As others have said don't let them off the hook.
Let them know that if you don't get it resolved in XXX days and that includes the money back into your account you will take it further.

Hope this is sorted out today
They don't like a second complaint as it really gets them in trouble

[~clover~]

Called the ombudsman. Do I contact the phone company now? Or wait for them to get back to me?

[LionsandBears]

I wouldnt hold my breath waiting for them to call you. Do you have a reference number? If so, call the phone company and give it to them.

[Rivlas]

When I had a similiar problem with an electricity I was told they had to contact me within I think it was 48 hours or I them had to ring the ombudsman back. You should have been given a time frame for the phone company to ring you. If they didn't give them another call and ask how long do you need to wait for them to ring them.
The ombudsman told me not to contact the electricity company as it would mean you were still chasing them up and they needed to get their act into gear.