It's been good and bad really. The Kangaroo Island guy came to see the place last Friday (11/11) - I actually met him because I accidentally locked the door on my way out and had to come back to let them in lol. The agent told me again that this couple were really keen and she had all the paperwork for him to sign right there. Then I didn't hear from her. We've been busy packing and getting ready to move, so I didn't get around to calling until this morning. I really would have thought they'd have called us by now - let us know if he did actually want the place and sign anything, and to get us to sign the lease. So I'm pretty annoyed that the agent seems pretty inactive with it all.
So anyway, I called at 9 this morning and got the receptionist. She said "Oh I know J was going to call you, she's in a meeting right now so she'll call as soon as she's done." Well it's now 1pm and nothing yet. Getting quite frustrated at her lack of communication, when I know the owner/manager of this agency is fantastic.
So as far as I know, both couples were very interested, one of them should have signed up by now and be moving in next week, I just haven't been told anything about any of it!
Ring and speak to the owner and let them know what is not happening. That is not good enough. You are paying good money they should be bending over backwarfds to keep your business.
I have found some in the tennant section to be very slack
Yeah, I think speaking to the manager is the next step. The thing is, we originally met with him when we were deciding whether to sell or rent out this place. He said if we decide to rent it, we'd be dealing with K. She came out the first and second times to meet us and sign us up, but since then it's been J and I've just found her to be pretty slack. It's like she thinks we just don't need to know what's going on!
i think if she hasn't been keeping up her end of the bargain by way of communication then you have every right to go back to the manager/owner. you don't have to be rude but he should know if his staff aren't being proactive (or even reactive in this case!). i'm glad you gave the first couple a chance the agency probably just wanted the 2nd pair because they might have lost them as tennants otherwise.
I am still renting myself, and whilst I don't have much advice I just wanted to say good on you for allowing pets!
Personally I think DH and I are fantastic tenants and we have 2 dogs. My house is always clean and I look after it. Besides, you can usually tell which ones are the crummy tenants that are dirty and allow their pets to destroy houses.
Actually you've made me think with the comment about the second couple Sloane. Seeing as J didn't even tell us that she showed through the second couple instead of the original guy the first time, and then really pushed for them to get the place, I wonder if maybe she's put out that we still went with original ones? It meant she had to show the place more than just once, and maybe they have lost those tenants. Not that it's my problem, she still should have told us that she'd be showing through someone completely different to ask what we'd like to do. Seemed like she just thought she'd get these other two interested and hoped we'd jump at them and forget the first lot all together.
I called back, all ready to ask for the manager and let him know we weren't happy, but J answered! She reckons she tried to call, I reckon that's BS because I've had my phone on me all day, haven't been in any out of service areas, and there are no missed calls. Anyway she said KI guy signed up that day, took the agreement back home to KI for his girlfriend to sign, and they've faxed it back. They're all good to go, and when they get here they'll sign the actual lease. Apparently the agents sign on our behalf, but I'd really like to see what's in it first. We do get a copy. I'm really annoyed at myself because I should have told her we were unhappy with the lack of communication, or at least asked to speak to the manager, but I'm not good at confrontation of any kind and chickened out.
I've got his mobile number though, so I reckon when DH gets home at 3:30 I'll call him and let him know we're a bit annoyed, and ask to see the lease before it's signed. I think we should at least see what their pet conditions are that they're including.
We were in the same boat as you Tasha, I think we were great tenants but no one would look at us because we had a dog!
I would think that you would see the agreement before it's signed by the tennants. If you find an error, how can it be sorted if they have already signed. You would have to grin and bear the error and that's not how you do business.
Oh dear, J sounds like our soon to be ex property manager. Ours was absolutely terrible, in fact she told us she was showig through one lady when we were moving out. I rang her the day she was meant to bringing her through to make sure we had the right time this was happening.. But no she ahd changed the time on us, and had made it a group viewing of over 15 couples!! We werent happy at all. Im glad you went with the KI couple because they were your choice and I think thats more important than the real estates choice. gut feeling and all that stuff!
I would have a chat tot he manager/owner about your experience, it cant hurt anyhow. Tell them whats been going on and how your expectations werent being met as landlords, which is a major let down for you. And make sure you see the lease before its all final, even if its just to make yourself feel better!
Thanks guys, your comments about seeing the lease first made me just do it, nervous or not lol. I called his mobile number direct because I dunno what I would've done if J answered again lol.
He seemed surprised that we hadn't heard anything in so long - that J had shown people the house on the 11th and the only way I knew anything about it was by calling today. I asked him if the agents usually sign the lease on our behalf, and he replied "Well we can, as long as you've approved the tenants." I said we'd like to see any conditions in it because there's a dog involved, and again he seemed surprised that we hadn't seen it. I've only been a tenant before, not a landlord, but my impression from that process was that the landlords would actually see the initial application form from the tenants, and then sign or at least see the lease. The way this was going, we would have wound up with people we didn't originally agree to, and we'd never have seen an agreement or lease until after it was signed! Makes me think she's just seen how young we are, heard that we've never done this before and decided to just do things her way.
He said he'd speak to J and call back. J actually just called herself, and said "I've just heard you spoke to V on his mobile seeking clarification? If you're home now I can come by with the agreement and go through all conditions and annexures with you if you like?" Uh, yeah! First time she's been proactive, sounded like he gave her a bit of a kick up the bum to get into gear lol. And now I'm nervous about her coming here! Feels like I've dobbed on someone lol.
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the agency probably just wanted the 2nd pair because they might have lost them as tennants otherwise. 
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