I am really thankful that you have contributed to so many topics BG so that I knew what I was entitled to and not (in simple language).

It turns out that she hadn't changed my status to not working (so I was still entitled to the quarterly rebate in the system) even after I advised numerous times that I am not working, and not doing any of the other things that would make me entitled to it..

So thankfully I received 2 letters dated a day apart with different benefit amounts, which prompted me to call.. And got it all sorted..