BG can I ask a FAO question - not sure whether parents always are as honest with me about stuff as I think they are..... if any change is made to a payment, does the parent receive notification in the mail?
Two cases recently - one had CCB decreased by a fair amount - while I was away and the other office person didn't notice, so fees fell in arrears as gap was higher, parent advised she had no idea FAO hadn't told her anything. I find that hard to believe, surely the parent is always advised of a change like this? And I thought that a drop in CCB would be due to the parent making a change themselves anyway.

Case two - parent paying via centrepay had deductions stopped, I rang to check what was going on, centrepay advised the payment it was coming from had been ceased. Parent said she had no idea that she wasn't receiving this money anymore.