FAO peak time coming up

[briggsy's girl]

yeah and then they ring and abuse us and we make them find their letter (or if they can't, read direct from our copy of it) and then say "remember when you did this on such and such a date, you changed from this to that" and most of them calm down, but they rarely apologise for their attitude. i've come to a point where i'm surprised by nice and or/polite people now. kinda a sad state of affairs when people being courteous is the exception instead of the rule

[Floweryfields]

Yep, so very true!