July marks the start of the heaviest call demand time for FAO, with reco and advance calls, as well as normal enquiries. Call wait time goes through the roof, staff are under the pump

if you need to do something related to FAO/centrelink, give it a go online or on phone self service (136240) if you can. if you need to phone up, be prepared (cuppa and a biscuit or three) as you may face hefty wait times. If you're frustrated with the wait times, spare a thought for the staff who are dealing with 50+ people feeling just as frustrated as you, and copping a LOT of flack, every single day.

honestly, if you haven't played with self service before, give it a go - it's not that scary i promise!