Sep-08 CCTR still not paid - Help!

[briggsy's girl]

there are so many reasons this may not have been paid that you won't get a direct answer here

you need to be registered for ccb and cctr
you need to be using an approved child care centre
said centre needs to either be linked to your record or has to be submitting usage statements weekly online
they need to have submitted their usage statements

umm, there are other reasons that i just can't think of off the top of my head - sorry.

[Danni]

I was told that they must pay you before a cut off date in december? That sux

[briggsy's girl]

there is no set cut of date for CCTR if not all information has been provided. if the link is not on file, they can't pay it

[Neoma]

Hi, the cctr is being forced for people that have not recieved it yet in the next two weeks based on the usage thus far received. Once the last bit has been received it will do a recalculation and pay any thing remaining. You don't need to do anything at the moment.

[LittleZ]

Hi everyone

Thanks everyone for your replies, I appreciate it.

Hi Briggsy's girl - when either my husband or myself have spoken to the FAO we have been told
1. All our information was in the system, there was a backlog of payments, we would be paid.
2. They have no idea why we hadn't been paid
3. We weren't registered for the CCTR and my son's usage had stopped as at 28.10.08
4. We WERE registered for the CCTR and they had no usage for my son prior to the 28.10.08 but they had received usage statements for the Dec-08 quarter.

We were previously paid the CCB when I was on maternity leave, however I called in early July to change my income details as I was going back to work and our CCB was cancelled as our combined income was over the limit - do you think this could have anything to do with why we haven't been paid?

I guess I just want to know if I do call again, can someone at the FAO give me a definitive answer (and hopefully not another different reason for non payment) on why we haven't been paid and what can be done to correct this?

Kylie1978 - I will wait until we (hopefully) receive the payment for the Dec-08 quarter and go from there . . .

[briggsy's girl]

if you have received letters saying you are eligible for CCB at a 0% rate, it's all on the system - if not, then there might be a drama. can't help out much more there. the only thing i can think of is that there has been no link from 010708-281008 and as such, there has been no call to pay it as you weren't linked in that time frame. given there are no usage statements prior to 281008, it sounds plausible... perhaps your son's child carer wasn't providing usage statements or you weren't active on the system. i would be calling again and saying "ok, this has been going on for ages, i'm not angry, i just need facts" - and tell the person to put you on hold until they can get to the bottom of it. might take a while, but if it works...

[LittleZ]

Thanks Briggsy's girl - I will call them this week when my frustation has settled as I don't want to take it out on the person answering the phone. You've been a great help.

I was just confused because one lady said our son's usage stopped at the 28th and another said it started at the 28th, so I don't even know if the FAO knows what's going on.