Hi everyone

Thanks everyone for your replies, I appreciate it.

Hi Briggsy's girl - when either my husband or myself have spoken to the FAO we have been told
1. All our information was in the system, there was a backlog of payments, we would be paid.
2. They have no idea why we hadn't been paid
3. We weren't registered for the CCTR and my son's usage had stopped as at 28.10.08
4. We WERE registered for the CCTR and they had no usage for my son prior to the 28.10.08 but they had received usage statements for the Dec-08 quarter.

We were previously paid the CCB when I was on maternity leave, however I called in early July to change my income details as I was going back to work and our CCB was cancelled as our combined income was over the limit - do you think this could have anything to do with why we haven't been paid?

I guess I just want to know if I do call again, can someone at the FAO give me a definitive answer (and hopefully not another different reason for non payment) on why we haven't been paid and what can be done to correct this?

Kylie1978 - I will wait until we (hopefully) receive the payment for the Dec-08 quarter and go from there . . .