What is the point...

[~MummaBear~]

I am trying to figure out what the point of claiming the baby bonus/ FTB online 3 months before is... I did that and i still had to fill out all the paper work when bub was born and it has been 19 days since we claimed and it still hasn't been processed. When i had the other kids it was all done within 3 or 4 days so we kinda counted on the money before Christmas and when i rang this morning they said they take 21 days to process and then 2 days after that it will be in the bank so we wont have our money until a week after Christmas... so the online bit i did before bub was born didnt speed anything up, it didnt stop all the paper work i had to fill out so just wondering what is the point of it

[Lulu]

You are always given a time frame of UP TO 21 days for these payments. With the others you got very good service, I'm sure this will completed by the 21 days as well.

[~MummaBear~]

oh yeah i know! im not exactly complaining.. altho it would be nice to get it quick i was jsut wondering what the point of the pre claim is cause i didnt do it with the others and they were processed alot faster so it doesnt make it quicker and i filled out just as much paperwork ( well actually more because i answered the questions online then answered the same questions again on paper) so it didnt save any time/ effort there either.. it just seems like a bit of a waste of time!
so yeah not a vent just a genuine question!!

[Lulu]

I have no frackin idea and it sounds like a bunch of baloney to me

C'link don't seem to understand the whole "if it ain't broke don't fix it" theory. You are just adding a bubs on, not doing a whole new claim fgs. I used to hate working there during policy or claim changes - it would take about 2 minutes for the office staff to pick out 100 problems with any "new, improved" way of dealing with things. Pity they never used to listen to us in the FIRST place

[~MummaBear~]

well im glad it wasnt just me that didnt think it was a good change lol
Gee why would they listen to the office staff?? you are JUST office staff afterall lol

[Lulu]

Duuude, you have no idea of the millions they have already spent on software that never even makes it through the change process in the first place. Then you get a new government that comes in making all sorts of promises and it hits the fan ALL OVER AGAIN.
The pollies wouldn't bother listening to the drones on the frontline, they WILL however swan into the offices for a photo op and shake the hands of the staff they make life hard for. Last time they did that no one wanted to meet them and the TL's had to come threaten us.... I hid behind a pot plant because I knew I couldn't keep my mouth shut.