hun, i dont understand why she goes to the scheme.. is it by regulation, are they a govt body?

the lady seems genuine enough and did ring you.
maybe have another go with her but i would recommend putting in a written complaint abt how the scheme handled the application, esp miss A who said she'd do it on friday and that she'd see you on monday to see how you were settling in. she didnt even bother to call the carer to let her know. and sneakily left the forms on the doorstep.
what if a dog came along and ran away with it!

take care hun, sorry this happened.. xoxo