I agree. If they couldn't call you, or get their act together to send out a form, then it sounds like they're pretty disorganised. Maybe if they're changing hands, you could wait for a few weeks then try again. Perhaps the new owners will be better and improve their practices??
Mostly the people doing the admin and paperwork side are NOT the carers, so I don't think it would be indicative of the type of care your son would receive.
maybe it is a really stressful time for them too - although I agree that the service has been unprofessional.
Sorry to bust the bubble of some of you guys but admin and office are the first impression of ANY business and they reflect on the whole business not just their positions.
If I was treated this way there would be no way I would send my kids there...I would be thinking the same...if you cant get your butt's into gear about getting a simple information pack to me after rings TWICE then what kind of parent-career relationship is there going to be in the future?
Nah, I only care about the people in the room with my child - I don't give a crap who is at the front desk. I think its one of the kinds of businesses that the front can be any kind of colour, the real stuff gets done out the back.....
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that sounds so wrong hahahahha
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