did i overreact??

[maz]

Good old Hastings hasnt changed then has it

Sorry to bust the bubble of some of you guys but admin and office are the first impression of ANY business and they reflect on the whole business not just their positions.

If I was treated this way there would be no way I would send my kids there...I would be thinking the same...if you cant get your butt's into gear about getting a simple information pack to me after rings TWICE then what kind of parent-career relationship is there going to be in the future?

[Lulu]

Nah, I only care about the people in the room with my child - I don't give a crap who is at the front desk. I think its one of the kinds of businesses that the front can be any kind of colour, the real stuff gets done out the back.....

[maz]

that sounds so wrong hahahahha

Maybe thats why i never put my kids into CC....I hated the biartches at the front

[Lulu]

Well I would mind if they were packing cones or drunk or something.....

[maz]

thats what half the pop of Hastings use to do when I lived there

[Ca Plane Pour Moi]

My DS's cc are wonderful at both paperwork, organisation AND childcare. Although it saddens me to see them doing paperwork when they could be playing with the children. They took the job to play, not to write down observations.

But there's no "front desk" there - just the carers. You ring up, you speak to the carers. You ring the doorbell, the carer answers (often with a child tightly attached).

I've never been sent anything in the post - they e-mail me or I pick up things there.

[MrsFabuloso]

At the centre I am in, we are the people who deal with enquiries and stuff. I don't know if it's the case at this centre, some do have admin assistants and such, we do as well though only for minimal hours each week, but it is the staff that deal with this sort of stuff at our centre.

And RHF, yes we (caregivers and teachers) would often much prefer to be with the children too, but sadly (in australia anyhow) we are getting to be so tightly regulated and required to write every little thing down that it is getting to be that there is less time for us to simply sit and play and care for the children.
For example, our organisation has recently brought in a breathing checklist where we have to check each baby under 18months every 10mins when they are sleeping to make sure they are breathing. Yes we should be doing this anyhow, but to have to write it down and to drop what you're doing every 10mins to physiclaly go into the nursery (can't just look from the window or door) to check on the children...half the time we are accidentally waking them up. It's such a PITA!!
Sorry completely off topic.....