ok so i'm in the middle of finding a daycare for my son to attend a few hours 1 day per week.
1st thing:
the first one i contacted, said yes we have a position available on Mondays. ok so i ask for an information pack. 2 weeks later it still hadn't arrived, so i called them and they said they had some trouble with people not receiving their info packs. Ok so they send out another one. hmmm 1 week later still haven't received it. I call them again and they still have no explanation.
anyway, i finally received an info pack after going in there and getting it myself!
2nd thing:
Someone was supposed to call me back to organise an orientation day and time. I called them 3 times and still no one could help me. The 4th time i called, the lady proceeds to tell me that there are no spots at all for my ds age group.
well i was fuming by this stage and i asked why was i told that there was a spot when there wasn't???
she tried to tell me that they will put ds on the waiting list but they couldn't gurantee that the program would be the same because they were about to change hands! i just told them to forget it and I told her if they can't even organise info pack to be sent to me and someone to call me regarding a day and time for orientation, then there is no way i would trust them to look after my ds!!
do you think i overreacted or am I right?? i just think, why didn't they inform me in the first place that they were changing hands and the program might change??? i only live in a small town with only 2 day care centres, all the others are 30km away and it looks like i might have to send ds to one of those
TBH, it sounds like they are in the middle of a big upheaval changing owners and I wouldn't go off too much about it. PITA for sure, but it doesn't reflect on the quality of the care does it?
I don't expect CC workers to be great at Admin and bookings, I expect them to be BRILLIANT at looking after my kids though
I agree. If they couldn't call you, or get their act together to send out a form, then it sounds like they're pretty disorganised. Maybe if they're changing hands, you could wait for a few weeks then try again. Perhaps the new owners will be better and improve their practices??
Mostly the people doing the admin and paperwork side are NOT the carers, so I don't think it would be indicative of the type of care your son would receive.
maybe it is a really stressful time for them too - although I agree that the service has been unprofessional.
Sorry to bust the bubble of some of you guys but admin and office are the first impression of ANY business and they reflect on the whole business not just their positions.
If I was treated this way there would be no way I would send my kids there...I would be thinking the same...if you cant get your butt's into gear about getting a simple information pack to me after rings TWICE then what kind of parent-career relationship is there going to be in the future?
did i overreact??
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