Help. He keeps getting bitten :(

**Beautiful Disaster** · March 21st, 2013, 05:19 PM

So I have had a gut full now

We have now progressed to head locks and black eyes by same bloody kid

I don't know what to do. They clearly aren't taking this seriously

**Calluna** · March 21st, 2013, 05:31 PM

Omg

poor J.

Maybe contact the people who... do stuff. Complete word fail. Sorry.
I can't remember what they're are called as they recently changed name but if you google NCAC it should come up. Aceqca out something? Thats wrong but it's something like that.

Man, I've been so helpful. You're welcome.

**Beautiful Disaster** · March 21st, 2013, 06:13 PM

Lol I will try head office first as they a big group. Then I go to that other place lol

**Floweryfields** · March 21st, 2013, 07:32 PM

Don't contact ACECQA, you need to contact your OECEC (office early childhood ed and care) formerly DOCS office. Your centre should have their number displayed.

The grevience procedure should be = Director if no suitable outcome, centre management if not suitable outcome then OECEC. OECEC appreciate if the parent follows this procedure rather than going straight to them without allowing the service opportunity to resolve the issue.

**lise** · March 21st, 2013, 07:43 PM

Agree, you should discuss again with the director and then take it up with management if they are unable to provide a satisfactory response.

Doesn't seem like the centre is following any of their procedures, assuming they have any. Are you in a position to move him if needs be???

**Beautiful Disaster** · March 21st, 2013, 08:55 PM

If I have too I guess I can move him but I would like to avoid that if possible. The other kid should get moved in my opinion.

I have spoken to the director on a number of occasions and she never follows anything up. While she is a lovely lady I think this is wrong.

Ausgirl do I call the head office of the Group to find out what to do??

This is the 2nd time an incident has occurred and no report has been done. Not good enough

**Floweryfields** · March 21st, 2013, 09:10 PM

Who manages or oversees the centre? Is there an information board with managment details available? If you can't find them and you aren't comfy asking for them, you would need to go to OECEC. This is the offices contact list http://deta.qld.gov.au/earlychildhoo...ntact-list.pdf

**Beautiful Disaster** · March 21st, 2013, 11:46 PM

Thanks it's. a Goodstart so not sure

**Beautiful Disaster** · March 22nd, 2013, 05:16 PM

I called an they are sending out the area manager.

Guess I will see what happens

**Floweryfields** · March 22nd, 2013, 05:20 PM

Well done.

**~Gee_Whizzy~** · March 22nd, 2013, 05:36 PM

Your poor little man BD

Hopefully the AM actually does something

**Beautiful Disaster** · March 22nd, 2013, 05:36 PM

DH just told me all the centre is doing is keeping them separated. By good enough. Can't wait for the area a manger to call

**~Gee_Whizzy~** · March 22nd, 2013, 06:57 PM

DH just told me all the centre is doing is keeping them separated. By good enough. Can't wait for the area a manger to call

If that's all their doing they're not doing a very good job of it :mad: or is that only now, after jman has been hurt again?

**Beautiful Disaster** · March 22nd, 2013, 07:02 PM

Yep G that's it. I'm disgusted I'm glad I will called AM today

**~Gee_Whizzy~** · March 22nd, 2013, 08:21 PM

Yep G that's it. I'm disgusted I'm glad I will called AM today

When is the AM heading out there?

**Beautiful Disaster** · March 22nd, 2013, 08:22 PM

They said 48 hours so early next week

**~Gee_Whizzy~** · March 22nd, 2013, 08:53 PM

Gah...can't come quick enough! Hope you get some answers and a resolution!

**Beautiful Disaster** · March 29th, 2013, 08:05 PM

So the area manager called yesterday and she couldn't believe it apparently hey are going to the centre Tuesday for a full investigation should know by Thursday what the plan is