I agree with Sassy, nearly everytime a parent that is called to come and collect their child from care expresses some degree of annoyance and frustration... to varying degrees. Staff are often asked if it is really necessary and many parents take out their frustrations on them. They forget that we are just trying to do our job, just like they are. We often were made to feel that we were asking them to take the children to ease our workload

And regarding the headlice: yes I agree it is frustrating but what is the alternative? let them stay and spread them? I think it's a case of "do unto others as you would have them do unto you". The child can return once treatment has commenced.