Hi Reezy, I agree with Ali. Having worked with young children it is sometimes necessary to raise your voice, but it should be used very rarely. Putting your concerns into writing is a good idea. That way the incident will be put on record and perhaps seen by assessors of the centre. Also, if they are professional they will offer you a time to speak to the director. You can tell a lot from the way a centre tries to resolve a problem. If they ignore you or brush you off then I would be concerned.

Also, it might be a little easier to read your post if you only use capital letters for the start of a sentence, or with proper nouns (like names). Please don't be offended, we all have different typing styles it's just that I found your typing and post a little tricky to read

Let us know how you get along withy this issue