Its so hard isnt it mel
Because (although it isnt our fault) we to an extent blame ourselves because we were the ones that put them in day care!
But i know exactly how you feel and i would be up front and direct with them. Even go in face to face if you can so that you ensure it is sorted out.
I would have snapped if i saw someone nudge DD with their foot like a dog! you are a stronger person than me... makes you wish there were little spy cameras in there!

as for the drink.. i was say that yes it wasnt given. I made sure i made it clear that DD is to have her water available 24/7 to her (as it is always in her reach at home) because she doesnt have bottles of milk anymore (only one at night b4 bed). so if it isnt then she doesnt drink at all! iykwim.

Leaving your child in daycare is hard enough without the stress of mistreatment or high turn over of staff!

let us know how you get on!