Having worked in one myself:
See if they will let you drop in unannounced to have a look around... avoid Open Days (everyone is on their best behaviour and the rooms look much better than usual). When you are there sit within hearing distance of the people who will be working in your child's room. Pretend to read the brochures etc. LISTEN to how they talk to and interact with the children. This will be the most revealing aspect, I think. At the end of the day your child won't care how wonderful the centre looks... how bright and how many pretty colours there are. He will be most affected by how he is spoken to. Watch how the carers deal with conflict between the children. Look at their body language. Do they bother to squat down to talk to the children at their level occasionally?
I recently pulled my 3yo out of a centre purely because these issues concerned me. One of the carers was most unprofessional and insisted on a hug at the end of the session as we were leaving. You don't do that especially if the child turns away. This carer also had such a strong accent that i had trouble understanding her... I could honestly say my DS could barely understand a thing she said. Other staff members were also showing signs, perhaps, of burnout. They just didn't seem like they wanted to be there. Also most of the staff seemed to talk too loud at the children... it got on my nerves so it probably got on the kids nerves too.
Ask the staff how long they have been at the centre... this revelas quite alot especially if most of the staff have only been there a short time. High turnover is a problem in many centres and it's very disruptive to children.
If you like the director that's a good start. The centre where I worked was a wonderful place to work at when we had a good director for 3/5 years that I was there. Culture filters down from the top. If the staff don't get along with the director it will probably impact the kids eventually.




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