VENT: It's not that hard!!! CCR/CCB

[briggsy's girl]

the witholding should never have been listed at 15% of entitlement - it should have been 7.5% of out of pockets. get things to add up to 100 and they kinda get it... kinda

the OP has said that her online services show that the payments have been made at the full 50% - so it's correct at FAO's end - which means it is then coming down to child care centre following it up through their helpdesk.

[The[cookie]Doctor]

Yes OP, tell them to call CCMS HELPDESK and explain the problem, if CCMS can not help them, their software provider will be able to.
Our software provider can use remote assistance to navigate any issues we are having.

FWIW it's usually us wanting to say "It's not that hard!!!!!" to parents
As ausgirl said most parents have very little understanding of the actual calculations.

[BrightSparkles]

the witholding should never have been listed at 15% of entitlement - it should have been 7.5% of out of pockets. get things to add up to 100 and they kinda get it... kinda

the OP has said that her online services show that the payments have been made at the full 50% - so it's correct at FAO's end - which means it is then coming down to child care centre following it up through their helpdesk.

I have dropped off everything I have at cc this morning.
Basically, my fees are $68 p/child p/day.

So for 2 kids in care for 2 days per week - full fees are $272. In theory, this should be divided by 50% to calculate the CCR (I don't claim the CCB). So fees for the week SHOULD be $136 for the 2 kids for 2 days. I was charged $176 which is the calculating CCR on 35%. It may not seem like a lot to look at it that way, but $40 a week is allot and it adds up. My online services shows that $68 per child has been paid to the centre ($34 x2days for each child = total $136 for 2 kids).

So if they still come back saying it's to prevent an overpayment (which BTW is impossible because I'm not claiming any CCB) and I have asked them to check with thier helpdesk, then where do I go to???

[Floweryfields]

Their helpdesk should be able to fix it, as clearly it's right CL's end, there must be a fault in their software or something as simple as a box not ticked perhaps. If they don't (or won't) rectify it, then they should have a management phone number available up on the wall somewhere, you'll have to call them.

[briggsy's girl]

So for 2 kids in care for 2 days per week - full fees are $272. In theory, this should be divided by 50% to calculate the CCR (I don't claim the CCB). So fees for the week SHOULD be $136 for the 2 kids for 2 days. I was charged $176 which is the calculating CCR on 35%. It may not seem like a lot to look at it that way, but $40 a week is allot and it adds up. My online services shows that $68 per child has been paid to the centre ($34 x2days for each child = total $136 for 2 kids).

i would be questioning the billing in any case - even if they are (incorrectly) witholding an amount of CCR to be paid at tax time, you should only be paying 57.5% of the total out of pockets, NOT 65% - so the bill should only be $156.40. if they are taking 65% of the total out of pocket expenses, they are taking too much, and it needs to be escalated to their own management, and if they won't listen, a complaint can be lodge via FAO - if they are doing this to every customer, they are overcharging everyone in a big way and it needs to be looked at

have you actually seen the bill for the week though? what does it say in regards to the charging. this is only a very early bill isn't it? remembering that CCR is credited to the centre AFTER you use care, is it possible that you've not had a full week of CCR paid? did you use less care in the previous week, so less CCR payable from last week to credit against this weeks bill? keep in mind that CCR is always paid in arrears, so you pay the bill for week 1 - full bill, week 2, you will pay for week two charges LESS CCR for week 1. week 3 is week three charges less CCR for week 2, and so on and so forth. if in week 1 you used only 1 day of care per child, but week 2 you used 2, your CCR payable in week 2 (for week 1) would be a lesser amount (in your scenario, it would be 68 credited to week 2 bill for week 1 use, instead of 136)...

[BrightSparkles]

the witholding should never have been listed at 15% of entitlement - it should have been 7.5% of out of pockets. get things to add up to 100 and they kinda get it... kinda

the OP has said that her online services show that the payments have been made at the full 50% - so it's correct at FAO's end - which means it is then coming down to child care centre following it up through their helpdesk.

i would be questioning the billing in any case - even if they are (incorrectly) witholding an amount of CCR to be paid at tax time, you should only be paying 57.5% of the total out of pockets, NOT 65% - so the bill should only be $156.40. if they are taking 65% of the total out of pocket expenses, they are taking too much, and it needs to be escalated to their own management, and if they won't listen, a complaint can be lodge via FAO - if they are doing this to every customer, they are overcharging everyone in a big way and it needs to be looked at

have you actually seen the bill for the week though? what does it say in regards to the charging. this is only a very early bill isn't it? remembering that CCR is credited to the centre AFTER you use care, is it possible that you've not had a full week of CCR paid? did you use less care in the previous week, so less CCR payable from last week to credit against this weeks bill? keep in mind that CCR is always paid in arrears, so you pay the bill for week 1 - full bill, week 2, you will pay for week two charges LESS CCR for week 1. week 3 is week three charges less CCR for week 2, and so on and so forth. if in week 1 you used only 1 day of care per child, but week 2 you used 2, your CCR payable in week 2 (for week 1) would be a lesser amount (in your scenario, it would be 68 credited to week 2 bill for week 1 use, instead of 136)...

Yes BG - This was the first bill for which I was expecting the Full bill (272 for the week), I'm wondering thought, because I paid the Full amount as the 2 wks in advance if that is why there is a reduction for the first bill (ie. there was no bond, just 2 wks in advance ITMS???)

In any case, the response I keep getting is, we have never had anyone pay like this so will need to work it out. My next line I guess if this doesn't get sorted will be FAO because it's the owner of the business i'm dealing with to try and get this sorted.

[briggsy's girl]

you'd need to see a copy of the bill to know exactly what they've done - it should have dates on it and what ccr has been applied. if they are saying it's a full week worth of ccr and that it's 35% discounted off, they are not billing correctly, and an investigation needs to be launched against them.

[BrightSparkles]

the witholding should never have been listed at 15% of entitlement - it should have been 7.5% of out of pockets. get things to add up to 100 and they kinda get it... kinda

the OP has said that her online services show that the payments have been made at the full 50% - so it's correct at FAO's end - which means it is then coming down to child care centre following it up through their helpdesk.

i would be questioning the billing in any case - even if they are (incorrectly) witholding an amount of CCR to be paid at tax time, you should only be paying 57.5% of the total out of pockets, NOT 65% - so the bill should only be $156.40. if they are taking 65% of the total out of pocket expenses, they are taking too much, and it needs to be escalated to their own management, and if they won't listen, a complaint can be lodge via FAO - if they are doing this to every customer, they are overcharging everyone in a big way and it needs to be looked at

have you actually seen the bill for the week though? what does it say in regards to the charging. this is only a very early bill isn't it? remembering that CCR is credited to the centre AFTER you use care, is it possible that you've not had a full week of CCR paid? did you use less care in the previous week, so less CCR payable from last week to credit against this weeks bill? keep in mind that CCR is always paid in arrears, so you pay the bill for week 1 - full bill, week 2, you will pay for week two charges LESS CCR for week 1. week 3 is week three charges less CCR for week 2, and so on and so forth. if in week 1 you used only 1 day of care per child, but week 2 you used 2, your CCR payable in week 2 (for week 1) would be a lesser amount (in your scenario, it would be 68 credited to week 2 bill for week 1 use, instead of 136)...

you'd need to see a copy of the bill to know exactly what they've done - it should have dates on it and what ccr has been applied. if they are saying it's a full week worth of ccr and that it's 35% discounted off, they are not billing correctly, and an investigation needs to be launched against them.

I've seen the bill and that's why i questioned it. because no where does it say on there where CCR has been calculated. It's only through my own caclulations (and VERY careful bugeting) did i pick up they over charge. I'm in the processing of working through with the ccc to try and sort it but if it doesn't get sorted I still have to keep paying the higher amount i'll be taking it further. Yes - i'll get it back at the end of the tax year. But it's still $40 a week i'm out of pocket on an already tight budget.

Thanks for all your help BG. x

[briggsy's girl]

but that's the thing hun - you WON'T get $40 a week back at tax time - FAO are paying the child care the full 50% - there is nothing being held back to pay at tax time. all that's happening is that you are paying more each week to the child care, and essentially getting screwed.


as is every other parent at the centre if they are charging 65% of the out of pockets for every bill, not 57.5% as they should be. at tax time, those parents are only going to get 7.5% of their out of pockets paid, not 15% - so they are going to lose out, and the child care will keep pocketing the extra...