What do I do??? (possible tmi)

[*Elle*]

hun I would never step foot back in that place again, that is totally unacceptable, if they are swamped between those hours they should have more staff on, the children should not suffer and being that covered in his vomit is just not on. I would be putting a complaint in to who ever it is that looks out for dodgy day care centres, it really does not sound right to me at all.

good luck finding something else for him

[DiannaQ]

Come on are these people for real - you're paying them to look after your BABY - leaving a baby STRAPPED into anything let alone unsupervised and covered in vomit is not my idea of good care - get him out and complain - but by the sounds of it your complaints will fall on deaf ears given the directors original response - I'd be sure to let others in my community know how poorly this place really is - Time to move on IMO - I'd be so MAD if this happened to me and rest assure they'd know it!!!

[Daydream Believer]

Aside from writing a letter to the director you should also call the local counsil and ask to speak to whoever deals with the centres or complaints about centres in your area, or even the health department could help

[CathieW]

Hey,
You can make a complaint to the Department of community services ( DOCS )
It depends on what state you live in in what they are called NSW is DOCS
Cathie

[Mandie]

Wow I really hope you didnt take him back, I cant believe that the director made excuses for the staffs incompetence. I work in a BUSY 74 place centre and I know how hard and crazy it can get but that is totally wrong. If I was in your situation I would pull him out, make a complaint to the centre and also to the NCAC or department of communities who give centres their license to operate when you complain they have to investigate and do random spot checks to ensure this doesnt happen to another child.

[Kartier]

Hi,
I am new to this thread. I wanted to get some advice and I guess support on what to do here. In short this is my story -
Last month I was called my my DD daycare stating that she had bumped her nose and that she was fine but not to be concerned at all about it being a bit red. I was not upset or concerned at all as they told me that she was off and playing. I went back to my work. About 30 min after the first phone call the director rang and said that DD nose was now bleeding and she was crying. I told her that it didnt make sense as she was off playing after the first phone call. The director told me that she was worse and that I needed to come and take her to the doctor to make sure her nose was not broken. I stated that I was not told that in the first phone call just that DD had bumped her nose. The director told me that she was o.k and still wanted to play outside. At this point I told them that I would come and get her. This was 40 min after the accident and two phone calls to me later. I arrived to find DD face was beyond swollen and that she couldnt see out of both eyes and her nose was quite bad. I started yelling at the carer that this was not a bump on the nose. I am not a doctor but what I was presented with when I arrived was shocking. I grapped her and ran out the door to the hosptial. She was admitted into ICU for fractures to her cheeks, eyes and nose as well as a fracture to her head. She was in hosptial for 10 days. I guess I am mad at the fact that the carers could not see what I saw when I picked her up. I thought that the carers are meant to have first aid certs and are meant to call a ambulance for this kind of injury. DOCs is now involved and its going to be a long process. Due to the daycares lack of assistance my DD is now having all sorts of medical problems as a direct result of this injury. Can any tell me their story or how they got through it? is there a on line help or support group that anyone can mention so I can see how I can get her through this. Any advice would be great - feeling quite alone in this. K

[organicem]

Hi,
I am new to this thread. I wanted to get some advice and I guess support on what to do here. In short this is my story -
Last month I was called my my DD daycare stating that she had bumped her nose and that she was fine but not to be concerned at all about it being a bit red. I was not upset or concerned at all as they told me that she was off and playing. I went back to my work. About 30 min after the first phone call the director rang and said that DD nose was now bleeding and she was crying. I told her that it didnt make sense as she was off playing after the first phone call. The director told me that she was worse and that I needed to come and take her to the doctor to make sure her nose was not broken. I stated that I was not told that in the first phone call just that DD had bumped her nose. The director told me that she was o.k and still wanted to play outside. At this point I told them that I would come and get her. This was 40 min after the accident and two phone calls to me later. I arrived to find DD face was beyond swollen and that she couldnt see out of both eyes and her nose was quite bad. I started yelling at the carer that this was not a bump on the nose. I am not a doctor but what I was presented with when I arrived was shocking. I grapped her and ran out the door to the hosptial. She was admitted into ICU for fractures to her cheeks, eyes and nose as well as a fracture to her head. She was in hosptial for 10 days. I guess I am mad at the fact that the carers could not see what I saw when I picked her up. I thought that the carers are meant to have first aid certs and are meant to call a ambulance for this kind of injury. DOCs is now involved and its going to be a long process. Due to the daycares lack of assistance my DD is now having all sorts of medical problems as a direct result of this injury. Can any tell me their story or how they got through it? is there a on line help or support group that anyone can mention so I can see how I can get her through this. Any advice would be great - feeling quite alone in this. K

I am sorry that you are going through this.

It wasn't a centre in Penrith was it?

I had a bad experience too (not near as bad as yours) and took DD out straight away but they still tried to get me to pay them.