Come on are these people for real - you're paying them to look after your BABY - leaving a baby STRAPPED into anything let alone unsupervised and covered in vomit is not my idea of good care - get him out and complain - but by the sounds of it your complaints will fall on deaf ears given the directors original response - I'd be sure to let others in my community know how poorly this place really is - Time to move on IMO - I'd be so MAD if this happened to me and rest assure they'd know it!!!