I agree!!! If she hasnt contacted me i will be persuing a refund through paypal. Like you said, she made me out as if I hadn't contacted her at all and was saying if only I had she would work it out for me. Grr
And it is soo crap she didnt say your nappy was wrong too!!!!! Do you think she could have missed it or it is really obvious?

Wocb: still the night deal!

Sent from my iPhone so sorry for the spelling and punctuation!!