It's a great letter, clearly something you are very passionate about, and rightly so.

I do think it's a bit too long though. Remember that people are in a rush these days and they might not take it as seriously, or let it sink in, if it takes them too long to read it IYKWIM.

I think that you can still get all your points across and maybe encourage more discussion about it in person, rather than put it all on paper?

I sincerely hope that they take all your points on board and re-think their policy. Disposables explode as easily as clothies, and you're right, if the staff were more educated about the nappies, then maybe they'd use them in a more effective manner (putting them on and changing them more often), then you wouldn't be the ones being targeted. It's probably more about time than anything else....people are so lazy these days!

GOOD LUCK!