If you have it in writing (ie email) that she confirmed she would cancel the order and refund all your money without a problem, then n, she can't just send you the nappies to fix it.
She MUST refund your money, given she has agreed to cancel the order and refund, and hasn't already sent you the nappies.
Send a final email, in very firm, clear and formal language, and let her know this is the last communication you will send her, give her 24 hours to refund the money and forward the transaction and receipt details to you. any long and you will take action with your bank and credit card company to recover the funds.
Let her know you have all her emails confirming the order was canceled and payment was to be refunded as proof that the "binding contract" was actually dissolved by mutual decision. Put all of your contact details in the email, so she can't say she couldn't contact you.
If you still don't get your money back in 24 hours, call your bank and your credit card company.
LS, that is exactly what I did last week Friday and that was when she finally did me the courtesy of responding to my email and she undertook to reverse the charges that day. Given the long weekend etc. I gave her some extra time just incase (hence my email yesterday following up the transaction details). In all honesty, I have had enough of this and don't think another email will make a difference - if the past is anything to go by, it will just push things out further.
Clover, I have just lodged an official complaint with the Office of Fair Trade NSW in which I have attached all of our email communications and an account of the ordeal. I should be receiving my case number in 24 hours. Hopefully things will move along now and I can stop wasting my time chasing this up! Prior to lodging, I spoke to OFT QLD and they said that my case does sound worthy of pursuing - so here's hoping!
I just hope nobody else gets treated like this when dealing with her. It really does make me wonder how such rude and unprofessional people actually manage to stay in business...
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