Would you reply to her asking her to address the wrong model issue? Or would you wait for her reply about the handlebar refund first? Or would you just escalate it to a claim now and let paypal review it? I can't return the pram until Sunday week, as we already have plans this Sunday (Sat can't do for religious reasons, but don't want to tell her than considering her attitude), but don't want to be called lazy, so I'm hoping the process will take about a week before it is finalised and that way it will be a few days before we return in (although I will get DH to, I don't want to face her... He said the few times he spoke to her about organising pickup she was really b****y on the phone...)

DH thinks I should just let it go and it isn't worth the stress, so I don't think he will want to return it, he thinks the pram is fine, but I wanted the better model.

Anyone tried out both and have an opinion?