What do you guys think about sending this:

Hi X,

I am writing to you because we have noticed since picking up the mountain buggy that it was not as described. The issues that we have with pram is as follows:

1) You advertised the pram as being a 'MOUNTAIN BUGGY URBAN ELITE DOUBLE' when the pram is actually a 'Mountain Buggy Urban Double'. We were particularly looking for an elite model and this is not the model that we thought we were buying.

2) You have described the model as being in great condition (you didn't list any damage) but it actually has the following things wrong with it:
• The rubber on the handle has a 4x2cm chunk missing out of it at the end, so not only is there damage, but the rubber is at risk of tearing more now.
• It is also missing the caps that go over the top part of the wheel, so the screws are exposed. There are a total of 2 caps missing.

Whilst we were particularly looking to buy the elite model, we would be willing to settle for a partial refund, to cover buying a lower model and to at least to cover the cost of repairing the pram. The costs that we have investigated for fixing these issues are as follows:

• To fix the rubber on the handle, we would need a replacement handlebar. This costs $46.95
• The wheel caps are $2 each so that brings the total cost for the caps to (insert total cost of caps)

If you would prefer for us to return the pram and you to give us a full refund this can also be arranged. We look forward to hearing from you soon and coming to some sort of arrangement.

Regards,

X

Would you write how much you would want for comp in buying a lower model (I saw one go last night for $50 less that what I paid, supposedly 2 years older, but I have no idea really if my one is an '08 model), and It had the sunshade included which mine didn't.

Would you vaguely allude to giving neg feedback or putting in a paypal dispute?