I am with MIVF, first cycle. So far, I have been really happy with them. Had a minor hiccup at the start but it was sorted out immediately. I think my Dr is the best FS I have ever encountered - she listens and takes on board what I say, and vice versa. We're a team I reckon! So far my experiences have all been positive. I have not been to Monash though, so have no basis for comparison. I am sorry you are feeling like that, I imagine it must be dreadful to feel that way when this is so important to us. Take care.