Which bank do you have your kids savings account?

[Astrid]

This is who i was with. When I closed the accounts the woman asked me why I was doing it. I told her how unhappy I have been with ther service I have been reciving from them and how disrespectful they were. Her response to me... "Oh, oh well."

I know I'm only 1 customer but really, she didn't even TRY to convince me to stay.

Just curious as to what they did wrong with their service (no I am not employed by the ANZ ) I found it to be quite good across multiple branches.

[BrightSparkles]

Just curious as to what they did wrong with their service (no I am not employed by the ANZ ) I found it to be quite good across multiple branches.

I applied for a debt consolidation loan in both mie and my husbands name to start with - declined. Ok no worries
Did it again in my name - declined. Ok no worries. When I asked why the reason I was given was "you don't have enough history of banking with us" WTH??? I have been banking with you for more than 10 years, I pay more than the amounts due on my c/c and personal loan (which i was trying to consolidate). When I asked if there was a way they could help me to assess the situation and guide me in a direction it might be possible in the future, the response I got was "well, we are unable to do anything to help you for the next 3 months." Again WTH?? Clearly value customer service. Then when I closed the girls accounts no attempt to even try and get me stay.
Think I'll go to bankwest - where ever I go I will eventually take all my banking there.

[Astrid]

Ah, I see. I had originally thought you must had poor service with the children's accounts.

[BrightSparkles]

Sorry didn't explain it well.
I will close all the others also, just need a couple of weeks to change over all the direct debits etc.