Can a bank do this????

[Arimeh]

That's weird? Whenever it's happened to me the money bounces back to my account? Usually takes about 5 days though to process.

[BellyBelly]

Thats the thing, I found out the BSB was wrong, so went straight to ANZ when I realised it never bounced back. So they did a manual dispute and they wont give it back!!!!! INSERT LOTS OF SWEARWORDS! They told me to seek legal advice if I want to take it further, but what a joke, its less than a lawyer's fees will be. NAB have refused to reverse. GRRRRR.

[MrsBexie]

no it's not right.

You can get the money back, I would dispute it again. They can't just take your money. I worked for a bank and we always reversed the transaction if someone sent money into a wrong account, the receiving bank usually does the reversal, not your bank.

Good luck Kelly!!

[Frangipani]

I thought (and if I get a chance can look into it tomorrow at work - I work in a bank - but not those 2 mentioned though) - that if its gone into someones account they would have to wait for that persons authorisation to debit it back out to reverse it back to you. I vaguely remember this happening a few years ago to one of our client's (though I wasn't involved in the case - just heard all about it through my collegues) and it seemed to take forever for that person to give the money back - I'm fairly sure it ended up being resolved - but it was a few months (thats why I kinda remember it cause it just went on and on forever).

Is the case actually closed? Or are they waiting for the person to respond?

If its not a valid account number then it should have automatically bounced back to you I would've thought...so I'm assuming it must've been someones account. I also thought that when you put the person/account name in the transfer it had to match the account number it was crediting (though I'm 100% sure on this - but I'm sure I've had clients get account names wrong and the money was returned - usually they've put a nickname instead of the proper name) - but I've only just returned back from too much time away - so sorry I can't be definite on this.

I would dispute it again as I'm sure you intend to. Call and speak to the internet banking section (as apposed to the branch) as they usually understand the internet banking system that little bit better (usually anyway so I have found).

Goodluck...hope you can get it sorted.

[~Trish~]

I doubt it's legal! Keep fighting Kelly, you WILL get your money back. Banks are so dodgy and so quick to take your money.

I was charged an overdraw fee from a bank for a misunderstanding with PayPal. I asked for it back when I explained what happened, my request was denied so I kept persisting and they eventually gave me my money back. They shouldn't be able to keep your money just because it's held in their bank!!