I'd try AM radio too. I'd also give VCAT or Consumer Affairs a go as well. It might not take as long as you think. Often they get worried when they get the first phone call explaining they have opened a case and get a rocket up the kyber.
I never went to court, the guy I was chasing settled rather than have to go through it.
Am a genius. They have agreed to a 40% refund which is around $10K.
DId it without spending anything on legal fees though I just quickly got some legal advice and lawyer said, "wow, that's massive, that's a great result, you should be very happy with that."
All this despite them sending me threatening legal letters that scared me for about five minutes.
As my friends said, "they don't know who they're dealing with."
And thanks for Consumer Affairs tip Lulu, they couldn't act for us in this case but the information they provided me with gave me more ammunition against the company with which to threaten them with Today Tonight.
Yeah well-done!! We are having a similar issue with our bathrooms (we inherited them with the house) - just poor workmanship that is still under warrantee. I always wonder about the ACA and TT threats because companies often see that as just a threat and something that would likely not happen (realistically, there are millions of stories like this and only so many slots in the programme!). I would rather threaten with local media and local publications like the radio (as Lulu said) or the local newspaper. That speaks volumes because they invariably rely on local clientele and they would realise that it would be so very easy for you to write something and get it published or broadcast. Anyway, hardly applicable now...but something that I have seriously thought about doing!!
Sambo - I highly recommend going to Consumer Affairs as Lulu suggested earlier. Just give them a call, you don't need to fill out their complain form in the first instance, just get some advice over the phone which takes a matter of minutes.
I used to work in PR so am reasonably familiar with what media will and won't run and TBH I haven't really seen local papers running this stuff. Their journos have to file a lot of stories per day and these sorts of things can take a lot of work hearing both sides of the story and if they get the facts wrong, they're probably leaving themselves open to defamation. And they wouldn't have the dollars that a big TV company does to fight legal battles.
Good points, Fiona - I hadn't thought of it from that perspective. Why can't people just do things properly the first time around?!! Thanks for the info
Lucy in the sky with diamonds.
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