I got a response.


Hi Kristy
Thank you very much for your mail. The fact that you have two pairs of these earrings now is not your fault but an issue with the postal service, I appreciate your honesty in telling us that they had finally arrived, so on this occasion please accept these earrings as a gift from us for the inconvenience of waiting for the item to turn up in the first place.

Kind regards
Tracy

I sent back an email telling them I am very thankful and will definately be going back to them if I am looking for some specific jewellery again.
I don't know why more people would not want to do the right thing. How much better it makes you feel. So now that I have some good karma stored up I hope to use it on insuring some good neighbours move into the rental next door