Thanks guys!

DH is a bit of a 'don't rock the boat' sort of person, so I really wanted another opinion on if I was being a bit irrational!

If they direct my complaint onto the manager (who I kind of know as he's the cousin of a workmate), I'm happy to go down there and point them out. They're all locals and I remember them.

I can always send though the receipt details if they want them.

I'll let you know what sort of reply I get back! IF I get one!

Defnitely going to Coles next week regardless...