I tried that but it's not the DSL that's the issue, it's the phone line. When I first organised this, I told the guy I was moving in on the 12th, but the house was settling on the 11th - meaning I won't get the keys until at least 12.30pm. So what did the dufus do? He organised for the technician to come install the phone line on the morning of the 11th! Optus reckons if the techinician needs access to the house to complete installation, that we're stuffed and that all they can do at that point is reschedule my installation for the 19th or 23rd. So they MAY still get it going tomorrow, but it's LIKELY they won't.