It takes AGES! BUt trust me, its easier to do it online than to go in! Minivini gave you the right go to items, just keep trying, you can save the application and come back to it later. If you go in, they will tell you to bring a whole heap of stuff and you will probably not have everything anyway, so they will refer you to the website!! Its a pain, but worth it in the end!! J.
go online and log in
go to apply for a payment
make a claim
choose the option of "i am a parent or guardian" or similar
then it will ask if you're due to have a baby in the next three months (or similar) - then follow the questions from there
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